Delete your Ticket Window account
Request deletion of your customer or merchant personal account, even if you no longer have the app.
Request deletion in the app
- Customer app: open Account, then choose Request account deletion.
- Merchant app: open More, then choose Request account deletion.
Submit and confirm the request in the app. You do not need to email or chat with support to submit it there.
Request deletion without the app
- Email support@ticket-window.com from the email address registered to your account. You do not need to install or reinstall either app.
- Say that you want to delete your Ticket Window personal account and its linked personal data. State whether it is a customer or merchant account; for a merchant account, include the merchant ID if available.
- We verify account ownership before carrying out the request. Do not send your password, one-time sign-in codes, or payment-card details by email.
Account deletion and invoice retention
This account deletion policy applies from 29 October 2026 and supplements the privacy information on this site.
When deletion is completed, sign-in access is disabled and existing sessions and notification device registrations are revoked or removed. Personal profile and contact details, including your name, email address, phone number and profile image, are deleted or irreversibly anonymized. Retained invoice data is handled separately below.
We complete account deletion within 10 business days of receiving your request. Account ownership must be verified before deletion is carried out.
Business days are Sunday, Monday, Tuesday, Wednesday, Thursday, excluding announced public holidays, in Asia/Riyadh time. The day we receive the request is not counted.
Invoices and the information required to substantiate them are retained for at least 10 years from the invoice issue date for accounting and legal obligations, with restricted access. A specific legal obligation or documented legal hold may require longer retention. This does not keep your personal account active or permit sign-in.
Deleting a merchant user’s personal account does not by itself close the merchant business or delete other staff or customer accounts. For a business owner, ownership transfer or business closure requires a separate authorized process.
Submitting a request does not mean the account has already been deleted. We confirm completion only after processing and explain any data that must be retained under the policy or a specific legal requirement.